BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

Raving Fans: A revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowles (1993, William Morrow and Company) is a simple and satisfying morsel of sage business advice echoing Catholic economic and moral principles of subsidiary, self-surrender and charity. Written as a fast-moving fable, resulting in a simple, quick read, typical of Blanchard’s style,…

Dad, Is the Recession Over Yet?

Dad, Is the Recession Over Yet?

My children are a constant source of wisdom and clarity for me.  Our sons are ages 8 and 11, and keenly interested in what’s going on in the world.  We share openly and candidly the current state of politics, the economy and world news in a way they will understand.  This past Saturday, my wife…

How Do You  Deal with Workplace Burnout?

How Do You Deal with Workplace Burnout?

Dear Dick: I hear an awful lot about burnout these days. I’m tired a lot and have lost a lot of the enthusiasm I once had for my job. Does this mean I’m burned out? If so, what should I do about it? —Tired on the Job   Dear Tired: If you dread the thought…

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