BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

Raving Fans: A revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowles (1993, William Morrow and Company) is a simple and satisfying morsel of sage business advice echoing Catholic economic and moral principles of subsidiary, self-surrender and charity. Written as a fast-moving fable, resulting in a simple, quick read, typical of Blanchard’s style,…
BOOK REVIEW: Connectors, Disconnectors; Productivity and Passion

BOOK REVIEW: Connectors, Disconnectors; Productivity and Passion

Are you a connector or a disconnector? Does it matter? Author Michael Stallard in his recently published Fired Up or Burned Out thinks so. Stallard has had an interest in work cultures throughout his career as he wanted to understand the culture that would bring out the best in him. Are you a connector or…