BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

Raving Fans: A revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowles (1993, William Morrow and Company) is a simple and satisfying morsel of sage business advice echoing Catholic economic and moral principles of subsidiary, self-surrender and charity. Written as a fast-moving fable, resulting in a simple, quick read, typical of Blanchard’s style,…

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