Economic Outlook: May 2009

Economic Outlook: May 2009

U.S. ECONOMY Preliminary estimates of 2009 first quarter GDP suggest only a slight improvement from 2008’s fourth quarter (-6.1 vs. -6.3); however, the massive federal stimuli coming forward point to a possible leveling and then rebound in the quarters ahead.  Much of the last quarter’s contraction centered on decreases in exports (-30%) and a reduction…

BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

BOOK REVIEW: “Raving Fans,” by Ken Blanchard and Sheldon Bowles

Raving Fans: A revolutionary Approach to Customer Service, by Ken Blanchard and Sheldon Bowles (1993, William Morrow and Company) is a simple and satisfying morsel of sage business advice echoing Catholic economic and moral principles of subsidiary, self-surrender and charity. Written as a fast-moving fable, resulting in a simple, quick read, typical of Blanchard’s style,…